Orders made on whipr.com are backed by our 1 year warranty and a 14 day return policy. Orders made on Indiegogo or Kickstarter are backed by our warranty but all orders are final with no returns.
You can request our Return & Refund Service within 14 calendar days of receiving a product if the product and is still in new or like-new condition. You may also request a return within 14 calendar days of receiving a product if the product has a manufacturing defect.
To request a return
To initiate a return please visit this link: https://whipr.aspen.cx/login
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.
Return & Refund Service will not be provided where:
- It is requested beyond 14 calendars days of receiving a product.
- A product sent to whipr for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
- A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
- Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
- Damage is caused to the product by uncontrollable external factors, including fire & floods.
- A returned product is not mailed to whipr within seven 7 calendar days after Return & Refund Service confirmation confirmed
- Other circumstances stated in this policy.
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer. Customers who return products that do not comply with our guidelines above will be contacted by our support team for resolution which may include rejection of your return or a restocking fee