How to update base unit software from 11.03 to 11.07 Follow
This guide will show you how to update the whipr base unit from software version 11.03 to version 11.07. The new software contains many bug fixes including:
- More accurate calculation of stroke rate and distance
- More accurate and individualized calculations for all modes
- Fixed bug where split times were under-calculated resulting in slower splits than actual
- Fixed bug where projected time could be less than actual time
- Various stability fixes and enhancements
After this update you'll find that whipr much more closely matches the data provided by full size machines. Since whipr uses a different resistance method and has a much smaller flywheel it will never be a 1:1 match with machines like the C2 rowing machine, but this software makes it much closer.
IMPORTANT: This update is not required. Failure to follow these instructions exactly may result in software failure. Please read and follow carefully.
Detailed step by step instructions.
This update takes place over the air via the whipr app connecting your base unit to a 2.4Ghz WiFi connection. The base unit downloads and installs the software from our web repository. Due to the chip set installed in the base unit this update will not work on a 5Ghz wifi network.
If you do not know which band your WiFi is configured to use do not proceed with this update. Please ask your internet service provider, or whoever set the WiFi network up, for confirmation of it working on the 2.4Ghz band. 'Smart' routers that switch between bands should not be used for this update unless you can set up a unique network name for the 2.4ghz band.
For more information on how to tell which band you're operating on, here is a helpful article.
STEPS TO FOLLOW
Total time: approximately 5-15 minutes depending on WiFi speed.
- Ensure you have downloaded the latest version of the whipr app from the Apple App Store or Google Play. You must have app version 1.0.3 for this to work. Once confirmed, connect the app to your whipr base unit.
- Check the base unit software version by holding the Menu button (2nd from left, it has three lines) and lightly tap power button (first button on left) 25 times. You should see 11.03*. Tap the middle button to get out of this screen.
*If you see an earlier software version (for example 11.02), do not proceed. Contact customer service.
- On the phone app, choose "Update Firmware" from the top menu (the 3 dots at the upper right of the app screen.)
- Manually enter your 2.4G WIFI SSID and password (do not press "Start update" button yet)
- Make sure the base unit is on the Settings screen (not the workout screen)
- Press "Start update" button on the Whipr App
- Whipr Bluetooth will disconnect and an alert will show on the App. Press ok.
- A Connection lost alert will be shown afterward (with “Admit” or “Reconnect” options); do NOT react to this, exit the App manually (swipe to close or put the phone to sleep) so your phone is no longer searching for the base unit.
- Initially the base unit screen will not change. Do not interact with Whipr base unit in any way. Do not try to connect with the Whipr App! Do not power off manually!
- At some point near the end of the process (usually in 1-3 minutes), a progress bar will appear. Once it reached 100% the base unit will return to the workout screen.
- To check if the update was successful repeat Step 2. The software version should now say 11.07. Press the middle button to exit.
- Connect the app to the base unit again. You should also see 1.0.7 on the Whipr App.
VARIATIONS AND TROUBLE SHOOTING
Base unit battery fails/turns off during update
If the base unit is powered down manually or the batteries went empty during or after step 6 step, change the batteries and power up the base unit. You could encounter the following 2 scenarios on the Whipr screen:
- If you see a progress bar, do nothing. Allow it to run through to 100% and proceed to step 11 above.
- If you see the workout screen the update has failed. Start again from Step 1 above.
There is no change in the base unit screen, it powers down.
This means the base unit did not receive the update instructions and it has gone to sleep. Repeat the update from Step 1 above. The most common cause of this failure is incorrect entry of the WiFi network name and password. Check for spelling and CaSe.
You see a progress bar but no install progress. Screen turns off.
You may have tried to connect via a 5Ghz network. Remove and reinstall the base unit batteries. Turn back on and retry the update with a positively identified 2.4Ghz network.
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