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Whipr Support

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Latest activity by Whipr Support
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    Whipr Support created an article,

    How to update base unit software from 11.03 to 11.07

    This guide will show you how to update the whipr base unit from software version 11.03 to version 11.07. The new software contains many bug fixes including: More accurate calculation of stroke rat...

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    Whipr Support created an article,

    How do I claim Startengine investor perks?

    Thanks for investing in Whipr! Once your investment has been confirmed by Startengine and we receive your email address we will send you a gift card to the value of your investment perk level. Card...

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    Whipr Support created an article,

    How do you use the doubler on the rower?

    Please see a detailed setup guide for the rower here: https://support.whipr.com/hc/en-us/articles/4413236978199-Step-By-Step-How-to-build-the-rower 

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    Whipr Support created an article,

    How do I set up my equipment?

    If you want to see a video of how to put together your Whipr, we have videos on our website https://whipr.com/pages/how-to as well as product specific support here https://support.whipr.com/hc/en-us

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    Whipr Support created an article,

    I only got one package and something is missing, where is the rest?

    Depending on what you ordered, you may get multiple packages so don't panic if everything isn't delivered with your first package! We expedited product as soon as it was available so some packages ...

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    Whipr Support created an article,

    How do I change the resistance?

    The resistance is adjusted with the wheel on the back of the unit. It’s numbered 1-10. 

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    Whipr Support created an article,

    My rower is making a noise, is that normal?

    Most likely, yes. What you are hearing is the normal retraction noise of the coiled spring pulling the cord back into the unit. It will decrease over time as the spring wears in but there will alwa...

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    Whipr Support created an article,

    I received a defective item, what do I do?

    You can initiate a return directly from our website at https://whipr.com/returns

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    Whipr Support created an article,

    What does "AwaitingCourierPickup" mean?

    This means that your order is waiting on a carrier to collect your items. This may be by air or sea. As you may know, we are experiencing delays far beyond our control with our shippers that are c...

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    Whipr Support created an article,

    What type of batteries do I need?

    The base unit takes 3 x AA batteries. The hard plastic bottom comes off, the batteries are underneath.